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ABS Malaysia

Always Be Smart

 FAQ

 

2 Years 1 to 1 Exchange Guarantee

1 All abs products carry 2 years 1 to 1 exchange guarantee for date of purchase .

2 The average warranty claim processing time by post is 3-7days.

3 Shipping fee to claim return the warranty item(s) to our warehouse will be covered by buyers.

4 Please email the following informations to [email protected] or whatsapp to 011-1120 1311:
-Purchase order number
-Date of purchase
-Problem of the item(s)
-Model item(s) & quantity

5 The warranty does not cover the following cases:
-Accidents, lightning striker, water hazard , fire hazard , public disturbances , improper ventilation , voltage fluctuations or any beyond the control of ABS products.
-Products that are caused by human error.
-USB port / charging port loose , broken , damage or defective.
-The warranty sticker has been removed.
-Damage caused by service performed by anyone who is not an authorized service provide of ABS MALAYSIA .
-Abuse or misuse , including but not solely limited to the failure to use the product for this normal purpose and operations or in a accordance with ABS products instruction on usage on maintenance.


*The warranty is applicable to the ABS product purchase from our partner: 11street , authorized online shop or authorized retail shop.


Order Processing

1 What payment method can be supported by?

  *Paypal
  *Credit Cards (Visa,Mastercard)
  *Bank Transfer
  *Cash Deposit

2 How long will it take for my payment to be processed?

  Most order payments will be processed and authorized at the same date.
  If the payment was paid with a credit card,in addition to the bank’s authorization.

3 When the order processing and shipping out time ?

  Our handling time is 1-2 business day for (our warehouse does not operate over Saturday ,           Sunday and public holiday).
  After your order is shipping out , it usually take about 1-2 days for GDex tracking system to       update.
 Order that are placed on weekend or Public holiday will be considered a next Business day order.

4. Can I cancel my order?

5 Is that all the abs products are free shipping?
  Yes. All abs products are free shipping in Malaysia .